Network Support and Monitoring

VideoShip provides 24/7 network monitoring and support services from a Network Operations Center located in Atlanta. A multi-tiered internal support structure guarantees SLA performance with respect to response and escalation, tailored to suit each customer’s individual needs.

VideoShip offers pro-active monitoring of not only network components, but of actual content transfer operations – ensuring proper operation of the overall system at all times.

VideoShip provides both technical and end-user level support in a variety of formats, including:

• Toll free 800 number
• Web based ticketing system
• Email based ticket submission
• Interactive web chat